Accessibility statement for iberojet.com
Iberojet (a term encompassing the operating entities Evelop Airlines S.L., Tax ID B-57.797.755, with registered office at Calle Gremi de Fusters 23, 07009 - Palma de Mallorca, Spain; and ORBEST, S.A., Tax ID 507.911.202, with registered office at Rua General Firmino Miguel, 3, 1ºB / Torre 2 - 1600-100, Lisbon, Portugal) is committed to making its website accessible in accordance with global accessibility standards and the applicable regulations on the accessibility of products and services (EU Directive 2019/882, Law 11/2023 in Spain and the corresponding Decree-Law in Portugal).
This accessibility statement applies to the website: iberojet.com
I. Compliance status Current level of compliance of iberojet.com with accessibility standards.
This website is partially compliant with WCAG 2.1 at level AA and the UNE-EN 301549 technical standard. Iberojet is currently carrying out an extensive technical audit to identify, assess and remedy any possible accessibility gaps on the platform.
II. Inaccessible content or content under review Areas in which users may experience occasional limitations.
Due to the technical complexity inherent in a real-time airline booking management system, and until the current audit is completed, users may experience occasional limitations in the following areas:
- Non-compliance: Dynamic elements of the purchase process (such as fare calendars, interactive aircraft seat selectors or third-party payment gateways) may temporarily present navigation difficulties when using a keyboard or screen reader.
- Disproportionate burden: This is not invoked indefinitely, and Iberojet is committed to progressively remedying the findings identified by the audit.
- Content outside the legal scope: Ancillary services integrated into the website but managed by third parties unrelated to Iberojet (such as car hire search engines, hotel booking services or travel insurance widgets).
III. Alternative assistance mechanism (User protection) Assistance channel for users who encounter accessibility barriers.
If you experience any accessibility barrier that prevents you from consulting information, selecting a flight, making a booking or managing your trip on our website, Iberojet guarantees immediate human assistance through our Traveller Support Centre.
- Assistance telephone: +34 930 349 241
Through this channel, our team will answer your questions and manage your requests or ticket purchases under the same commercial conditions as those offered on the website, ensuring that no user is excluded for reasons of technical accessibility.
IV. Preparation of this accessibility statement Date of preparation and basis used to assess compliance.
This statement was prepared and reviewed in June 2026. The compliance assessment is currently based on an external audit process that is still under way and has been entrusted to digital accessibility specialists in order to ensure maximum transparency and regulatory compliance.
V. Feedback and contact details (Complaints channel) How to submit a formal complaint, request accessible information or make suggestions for improvement.
To submit a formal complaint about the accessibility status, request detailed accessible information or make suggestions for improvement, you may contact our Data Protection Officer and compliance channel directly:
- Email: dpo@avoristravel.com
Requests will be reviewed as quickly as possible by the relevant department, ensuring a response tailored to the user's needs.
VI. Enforcement procedure Options available if a request or complaint does not receive an appropriate response.
If a request for accessible information or a complaint is rejected, or if no response is received within the applicable legal deadlines, the data subject may initiate a formal complaint procedure before the competent consumer authorities or the supervisory bodies responsible for digital accessibility in Spain or Portugal, as applicable.