Accessibility statement for iberojet.com
Iberojet (a term that includes the operating entities Evelop Airlines S.L., Tax ID B-57.797.755, with registered office at Calle Gremi de Fusters 23, 07009 - Palma de Mallorca, Spain; and ORBEST, S.A., Tax ID 507.911.202, with registered office at Rua General Firmino Miguel, 3, 1ºB / Torre 2 - 1600-100, Lisbon, Portugal) is committed to making its website accessible in accordance with global accessibility standards and the applicable regulations on the accessibility of products and services (EU Directive 2019/882, Law 11/2023 in Spain, and the corresponding Decree-Law in Portugal).
This accessibility statement applies to the website: https://www.iberojet.com
1. Compliance status
This website is partially compliant with WCAG 2.1 Level AA guidelines and the UNE-EN 301549 technical standard. Iberojet is currently carrying out a comprehensive technical audit to identify, assess, and correct any potential accessibility gaps on the platform.
2. Non-accessible content or content under review
Due to the technical complexity inherent in a real-time airline booking system, and until the ongoing audit is completed, users may experience occasional limitations in the following areas:
- Non-compliance: Dynamic elements in the booking process (such as fare calendars, interactive seat selectors on the aircraft, or third-party payment gateways) may temporarily present difficulties for keyboard navigation or screen readers.
- Disproportionate burden: This is not invoked indefinitely, and Iberojet is committed to progressively remedying the findings of the audit.
- Content outside the legal scope: Ancillary services integrated into the website but managed by third parties unrelated to Iberojet (such as car rental search engines, hotel booking services, or travel insurance widgets).
3. Alternative assistance mechanism (User protection)
If you experience any accessibility barrier that prevents you from viewing information, selecting a flight, making a booking, or managing your trip on our website, Iberojet guarantees immediate human assistance through our Traveler Assistance Center.
- Assistance phone number: +34 930 349 241
Through this channel, our team will answer your questions and manage your requests or ticket purchases under the same commercial terms offered on the website, ensuring that no user is excluded for technical accessibility reasons.
4. Preparation of this accessibility statement
This statement was prepared and reviewed in June 2026. The compliance assessment is currently based on an ongoing external audit conducted by digital accessibility specialists to ensure maximum transparency and regulatory compliance.
5. Comments and contact information (Complaints channel)
To submit any formal complaint regarding the accessibility status, request detailed accessible information, or provide suggestions for improvement, you may contact our Data Protection Officer and compliance channel directly:
- Email address: dpo@avoristravel.com
Requests will be reviewed as quickly as possible by the relevant department, ensuring a response tailored to the user's needs.
6. Enforcement procedure
If, after submitting a request for accessible information or a complaint, it is rejected or no response is received within the legal deadlines, the interested party may initiate a formal complaint procedure before the competent consumer authorities or the oversight bodies responsible for digital accessibility in Spain or Portugal, as applicable.