Contact us
Do you need help? Here you will find Iberojet contact channels, forms and phone numbers to resolve questions about your booking, baggage or incidents.
Quick help channels
Do you have a quick question?
Instant help from the website
In the bottom right corner you will find our bot Eli, available to help you in real time with common questions and guide you to the most appropriate channel whenever you need it.
Check the Passenger Guide
Resolve many questions instantly
Before contacting us, check the Passenger Guide. There you will find answers to many common questions about documentation, baggage, check-in and travel preparation.
Do you need help from our agents?
24-hour passenger support service
+34 930 349 241Except national, regional and local public holidays in Spain.
Contact Iberojet via form
If your request does not require immediate assistance, you can contact us through the appropriate form.
Information
Use these forms if you need to resolve questions about your trip, obtain more information about your booking or consult issues related to baggage.
Claims and incidents
If you need to report an incident or submit a claim related to your travel experience, select the appropriate form.
Special requests
If you already have a booking and need to manage special services such as travelling with babies, pets or unaccompanied minors, use this request form.
Passenger and agency support by country
Check the phone numbers, email addresses and opening hours available at all our offices.
Spain
Passenger support phone: +34 930 349 241 / 900 102 783
Agency support phone: +34 913 277 759
Email: reservas@iberojet.com
Opening hours: 24-hour service
Portugal
Passenger support phone: +34 930 349 241 / 900 102 783
Agency support phone: +351 211454153
Email: reservas@iberojet.com
Opening hours: 24-hour service
Mexico
Phone: +52 559 596 83 12
Email: mexico@iberojet.com
Opening hours: Monday to Friday from 6:00 to 19:00 and Saturday from 6:00 to 13:00
Costa Rica
Phone: +506 4052-5380
WhatsApp: +506 8984-8322
Email: costarica@iberojet.com
Opening hours: Monday to Friday from 8:00 to 17:00 and Saturdays from 9:00 to 13:00.
Honduras
Phone: +504 2262 0244
WhatsApp: +506 8984-8322
Email: honduras@iberojet.com
Opening hours: Monday to Friday from 8:00 to 17:00 and Saturdays from 9:00 to 13:00.
El Salvador
Phone: +503 2113-8460
WhatsApp: +506 8984-8322
Email: elsalvador@iberojet.com
Opening hours: Monday to Friday from 8:00 to 17:00 and Saturdays from 9:00 to 13:00.
Thailand
Phone: +66 02 144 7433
Email: thailand@iberojet.com
Opening hours: Monday to Friday from 8:00 to 17:00
United States
Phone: +1 786 292 3548
Email: usa@iberojet.com
Opening hours: Monday to Friday from 8:00 to 20:00 and Saturday from 8:00 to 14:00
Other European contacts
France
Email: france@iberojet.com
Netherlands
Email: netherlands@iberojet.com
Germany
Email: germany@iberojet.com
United Kingdom
Email: unitedkingdom@iberojet.com
Czech Republic
Email: czechrepublic@iberojet.com